Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Products normally ship within 1-2 business days and most customers receive them within 1 week.
You can log into your account and view the status of an order. Once your order ships, you can click on the tracking link to view its shipping details.
No, we do NOT store any customers credit cards.
Currently, we only ship to residents in the United States.
Yes, we will ship all orders in one package unless we are back-ordered. In that case, we will ship the products in-stock as soon as possible and the remaining items will follow in a later package.
If you need to swap an item
Returns and Exchanges
Please contact us and we will promptly handle your exchange for the correct item.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please send us an email to firstname.lastname@example.org and we will get back to you promptly.
Please contact us as soon as possible.